FAQ

Find answers to common questions about the ALPON X4 edge computer. Learn about setup, compatibility, and system behavior.

Frequently Asked Questions

Direct answers to the most common questions about the ALPON X4 industrial edge IoT computer: hardware, connectivity, power, ALPON X4 OS, application deployment, and ALPON Cloud. Each entry is short and technical. For deeper reference, follow the linked pages on the hardware, the OS, or troubleshooting.

Raspberry Pi CM4 LTE Cat 4 Dual Ethernet ALPON X4 OS
ALPON X4 · Reference · FAQ · Updated 2026-05-22
What is the ALPON X4?

The ALPON X4 is Sixfab's industrial edge IoT computer built on the Raspberry Pi CM4 (quad-core Cortex-A72 @ 1.5 GHz, up to 8 GB LPDDR4 and 32 GB eMMC). It ships with LTE Cat 4 cellular, on-board eSIM (eUICC), dual-band Wi-Fi, dual Ethernet, TPM 2.0, a hardware watchdog, a 10-year RTC battery, and the ALPON Cloud fleet-management stack. The fanless aluminum enclosure is rated IP40 and operates from -20 to +60 °C.

Product & positioning

What problem does the ALPON X4 solve?

The ALPON X4 keeps remote and unattended sites online and recoverable. It pairs the Raspberry Pi CM4 with multi-network connectivity (LTE Cat 4, dual-band Wi-Fi, dual Ethernet) and the ALPON Cloud agent. When one path drops, the failover manager swaps to the next available link in under a minute. A hardware watchdog and a 10-year RTC battery keep the device recoverable when the OS hangs or power is lost.

How is the ALPON X4 different from the ALPON X5 AI?

The ALPON X4 is the IoT-focused edge computer; the ALPON X5 AI is the AI-capable variant. The ALPON X4 is built on the Raspberry Pi CM4 with no AI accelerator, while the ALPON X5 AI is built on the Raspberry Pi CM5 and adds an NPU plus an NVMe M.2 SSD slot.

FeatureALPON X4ALPON X5 AI
ComputeRaspberry Pi CM4Raspberry Pi CM5
AI acceleratorNoneIncluded
StorageeMMC up to 32 GBeMMC + NVMe M.2 SSD slot
USB2 × USB 2.02 × USB 3.0
DisplayHDMI 2.0 (4Kp30)HDMI 2.0 (4Kp30)
CellularLTE Cat 4LTE Cat 4

If your workload does not need on-device AI inference, the ALPON X4 is the right pick. For a full side-by-side breakdown, see Compare ALPON Devices.

What are the top use cases for the ALPON X4?

The ALPON X4 fits deployments where compute, multi-path connectivity, and remote manageability matter more than raw on-device inference:

  • Industrial gateways: bridging Modbus, MQTT, and OPC-UA traffic to the cloud.
  • Remote monitoring: solar farms, water treatment plants, and pipeline telemetry.
  • Smart cities: traffic sensors, environmental monitoring, parking systems.
  • Fleet and asset tracking: cellular and GNSS positioning.
  • Digital signage and kiosks: places where wired internet is unreliable.
What is included in the box?

Every ALPON X4 retail unit ships with:

  • 1 × ALPON X4 edge IoT computer
  • 1 × USB-C power adapter (27 W)
  • 1 × 3-pin screw terminal block connector
  • 4 × antennas (2 × LTE, 1 × Wi-Fi/Bluetooth, 1 × GNSS)
  • Quick-start guide

The DIN-rail mount kit, IP67 outdoor antenna, and Edge add-on modules are sold separately. Verify the contents of your specific SKU at sixfab.com/product/alpon-x4.

How do I buy or sample the ALPON X4?

Order units, antennas, and accessories from sixfab.com. For volume pricing, custom variants (PoE, memory, storage), or evaluation loaners, reach out through Sixfab contact.

Hardware & I/O

What is the main processor on the ALPON X4?

The host compute is the Raspberry Pi CM4: a quad-core Cortex-A72 (BCM2711) running at 1.5 GHz with up to 8 GB LPDDR4 memory and on-board eMMC up to 32 GB (8 / 16 / 32 GB variants). The CM4 handles the operating system, networking stack, and application containers.

What is the GPIO Add-on port, and can I plug Ethernet into it?

The GPIO Add-on port uses an RJ45 physical socket but is not Ethernet. It exposes six configurable CM4 GPIO pins at 3.3 V logic with SPI5, UART4, UART0, I2C2, and I2C3, plus a 5 V / 1 A power output gated by GPIO 21. Plugging an Ethernet cable or PoE injector into this port causes permanent hardware damage.

Do not connect Ethernet or PoE to the GPIO Add-on port

This is the most common installation mistake. The Add-on port is exclusively for Sixfab Edge add-on modules. Use ETH or ETH/G for networking, and ETH/G only for PoE+ power.

Are ETH and ETH/G the same?

No. The ALPON X4 has two Ethernet ports with different speeds and capabilities:

  • ETH: 100 Mbps Fast Ethernet over the secondary network controller. Use for management, ALPON Cloud traffic, and low-bandwidth uplinks.
  • ETH/G: 1 Gbps Gigabit Ethernet on the native CM4 PHY. PoE+ capable on applicable variants. Use for performance-sensitive traffic and PoE power input.
PoE+ goes only into ETH/G

On variants with PoE+ support, only the ETH/G port accepts power. The 100 Mbps ETH port cannot deliver PoE.

What do SW1 and SW2 on the enclosure do?

Two DIP switches under a silicone cap on the rear face control the hardware watchdog and CM4 boot mode. Both ship OFF by default:

SwitchOFF (default)ON
SW1 (Watchdog)Watchdog enabledWatchdog disabled
SW2 (Boot / Burn)Boot (normal operation)Burn (image flash mode)
Power off before toggling SW2

Toggling SW2 while the device is powered can corrupt the CM4 eMMC and brick the boot sequence. Always return both switches to OFF after flashing.

How is the ALPON X4 hardware watchdog controlled?

The hardware watchdog runs independently of the OS. When enabled (SW1 OFF, the default), the CM4 must toggle the watchdog trigger line at regular intervals. If no trigger arrives within the timeout window, the watchdog cuts power, waits briefly, and re-applies it to force a cold reboot.

Physical disable only

The hardware watchdog can only be disabled with SW1. There is no software command to turn it off at runtime.

What do the LEDs indicate?

The ALPON X4 has four LED indicators. The RGB LED is reserved for user applications and is freely programmable via GPIO. The remaining three are driven by ALPON system services:

LEDDriven byIndicates
Programmable RGBUser application (GPIO)Free for any user-defined signaling
Cellular StatusALPON Cloud agentCellular connection state and signal quality
Connection StatusALPON Cloud agentCloud reachability and uplink health
Power StatusHardwareDevice powered and rails stable
Are there sleep modes or power-saving configurations?

No. The ALPON X4 is built for always-on industrial deployments and does not expose sleep, suspend, or low-power profile switching. Typical power consumption is 7 to 14 W with a 27 W maximum under full load. If your deployment is battery-powered and needs duty cycling, gate the upstream supply with an external timer or wake-on-event circuit.

What are the ALPON X4 physical dimensions and weight?

The ALPON X4 measures 111.16 × 99.9 × 33 mm without antennas and weighs approximately 457 g. The fanless aluminum enclosure is rated IP40, with an operating range of -20 to +60 °C and a storage range of -40 to +85 °C.

Is there a TPM on the ALPON X4?

Yes. The ALPON X4 includes a TPM 2.0 chip wired to the CM4 over the SPI bus. It is suitable for secure boot key sealing, attestation, and credential storage. Use it from userspace with the standard tpm2-tools package:

terminal bash
sudo apt install -y tpm2-tools
tpm2_getcap properties-fixed

Connectivity & antennas

What network interfaces does the ALPON X4 expose?

The ALPON X4 ships with five independent network paths, all managed by the ALPON Cloud agent with automatic failover:

  • LTE Cat 4 (up to 150 Mbps DL / 50 Mbps UL, theoretical) with on-board eSIM (eUICC SGP.22)
  • Wi-Fi dual-band 2.4 / 5 GHz, IEEE 802.11 b/g/n/ac
  • Bluetooth 5.0 / BLE
  • Ethernet: 1 × Gigabit Ethernet (ETH/G) and 1 × 100 Mbps Fast Ethernet (ETH)
  • GNSS positioning (GPS plus multi-constellation)
Which LTE bands are supported?

The cellular module covers a broad global LTE Cat 4 band set:

B1 B2 B3 B4 B5 B7 B8 B12 B13 B18 B19 B20 B25 B26 B28 B34 B38 B39 B40 B41 B66

The product supports only 4G / LTE networks, with no fallback to 2G or 3G. For full RF specs see Connectivity & Antenna Specifications.

Does the ALPON X4 include an eSIM?

Yes. The ALPON X4 has an on-board, soldered eSIM (eUICC SGP.22) ready for remote profile provisioning. There is also a physical nano-SIM slot for a third-party SIM. The active profile is selected from ALPON Cloud under the device's eSIM management panel. A starter Sixfab data plan is available through the same console.

Does the ALPON X4 work inside a metal enclosure?

Yes, with two important conditions:

  1. Connect the device's earth pin to the panel's ground connection.
  2. Use external antennas. The bundled antennas are designed for exposed mounting; inside a metal panel they will be heavily attenuated. Use the optional IP67 combination antenna with a 3-meter cable, mounted on the outside of the panel.
Plan antenna placement before mounting

Even outside a metal box, keep LTE antennas at least 50 cm apart from each other and from the Wi-Fi antenna to avoid mutual desensitization.

How does network failover work between LTE, Wi-Fi, and Ethernet?

The ALPON Cloud agent monitors every active interface (Ethernet, Wi-Fi, LTE) with cloud reachability probes. When the active path fails, the agent switches the default route to the next-priority interface that has a confirmed uplink. Recovery typically completes in under one minute. Priority is configurable per device from the ALPON Cloud console.

Can I add an external outdoor antenna?

Yes. Sixfab offers an optional 3-meter IP67-rated outdoor combination antenna that covers LTE Main, LTE Diversity, Wi-Fi, and GNSS/GPS with surface mounting. Use it when the device is installed inside a metal enclosure or indoors away from windows.

Power & thermal

How do I power the ALPON X4?

The ALPON X4 accepts three independent power inputs:

InputRangeMinimum wattage
DC terminal block9 to 30 V DC (reverse polarity protected)27 W at full load
USB-C PD15 V PD (sink only)27 W
PoE+37 to 57 V, IEEE 802.3at Class 425 W delivered
Use only one input at a time

Connecting more than one power source simultaneously is not recommended. Do not supply below 9 V or above 30 V from the terminal block.

What is the typical and maximum power consumption?

Typical power consumption is 7 to 14 W depending on workload and active radios. The maximum is 27 W with all radios active and peripherals drawing from the USB ports. Always size the upstream supply for the 27 W peak, not the typical figure.

Why does the USB-C port not power my peripherals?

The USB-C port on the ALPON X4 is sink-only (power in). It does not provide USB data or power output during normal operation. To attach USB peripherals, use one of the two USB 2.0 Type-A ports on the side of the device. The combined output for both Type-A ports is 1 A maximum; exceeding it cuts power to both ports until the device is fully shut down and powered on again.

Does the ALPON X4 have a fan?

No. The ALPON X4 is fanless by design. The aluminum enclosure acts as a passive heat sink and dissipates heat across the full operating range of -20 to +60 °C. There are no moving parts. For installations near the upper temperature limit, mount the device on a thermally conductive surface and leave at least 50 mm of clearance around the enclosure for natural convection.

What is the operating temperature range?

The ALPON X4 operates from -20 to +60 °C ambient and tolerates storage from -40 to +85 °C. The aluminum enclosure is rated IP40, which protects against solid objects larger than 1 mm but not against water ingress. For outdoor or splash-prone deployments, install inside a sealed industrial enclosure with the optional IP67 outdoor antenna.

Operating system & security

What operating system does the ALPON X4 run?

The device ships with ALPON X4 OS, a Sixfab-customized 64-bit Raspberry Pi OS Lite (Bookworm) image for the Raspberry Pi CM4. It includes the Sixfab Connect agent, ModemManager, Docker, OpenSSH, mDNS, the VPN client, and the hardware watchdog daemon pre-installed. Other operating systems are not supported. Re-flashing the device with a stock Raspberry Pi OS will break access to system services like the cellular failover manager and the watchdog.

Containers free you from OS coupling

With the container runtime, you can develop and ship application code independently of the underlying OS image.

What are the default credentials?

The default user is alpon with password sixfab.

Change the default password before production

The alpon / sixfab pair is shared across all devices. Run sudo passwd alpon on first boot. Do not delete the alpon user: it is used internally by Sixfab Connect and other system services.

How do I SSH into the device?

The hostname is derived from the MAC address as alpon-<MAC>, so you can reach it over mDNS on the local network:

terminal bash
# 1. By hostname (mDNS)
ssh alpon@alpon-<MAC>.local

# 2. Or by IP
ssh alpon@<DEVICE_IP>

When the local network is unavailable, use the browser-based remote terminal in ALPON Cloud. It works over cellular alone. You can also attach a monitor to the HDMI port and a USB keyboard for direct console access.

How do I create a new user with sudo privileges?

Use the standard Debian user-management commands:

terminal bash
# 1. Create a new user
sudo useradd -m -s /bin/bash <your_username>
sudo passwd <your_username>

# 2. Grant administrative (sudo) privileges
sudo usermod -aG sudo <your_username>

After creating your own admin user, change the alpon password to something long and random. Do not delete the alpon account.

How do I update ALPON X4 OS?

ALPON X4 OS is Debian-based, so updates use the standard apt workflow:

terminal bash
sudo apt update
sudo apt upgrade -y
sudo reboot   # only if a kernel or firmware package was upgraded
Stagger fleet rollouts

For fleets, push updates to one device, verify health, then expand. Avoid running apt upgrade on every device at the same time.

What security features are built in?

The ALPON X4 ships with a hardware-backed security foundation:

  • TPM 2.0 on SPI for sealed storage and secure boot keys
  • Factory-provisioned device identity bound to ALPON Cloud
  • Signed ALPON X4 OS packages delivered through authenticated APT repositories
  • Per-user SSH keys and password rotation through ALPON Cloud
  • Hardware watchdog (SW1) for autonomous recovery from hung services

Apps & deployment

How do I deploy applications to the ALPON X4?

Containers are the recommended deployment unit. Two paths are supported:

  1. ALPON Cloud (recommended for fleets): push container images to the device through the Sixfab Connect console or API. Cloud handles versioning, rollbacks, secrets, and health.
  2. Direct Docker (single device): SSH in and use docker run or docker compose up -d against your registry.

Build every image for ARM64 (Cortex-A72). x86_64 images will not run.

Which container architecture does the ALPON X4 require?

The CM4 is ARMv8 (64-bit), so containers must be built for linux/arm64. Use docker buildx with the --platform linux/arm64 flag, or build natively on the device.

terminal (host PC) bash
# Cross-build from a workstation
docker buildx build --platform linux/arm64   -t <your_registry>/myapp:1.0   --push .
Can my container access GPIO, UART, and I2C?

Yes. Map the host device files into the container:

terminal bash
docker run --privileged   --device /dev/gpiochip0   --device /dev/i2c-1   --device /dev/ttyAMA0   <your_registry>/myapp:1.0

For docker-compose, set privileged: true and list the same paths under devices:.

How are application logs collected?

Container stdout / stderr is captured by the Docker JSON-file driver and forwarded by the Sixfab Connect agent to ALPON Cloud, where logs are searchable per device and per container. For local debugging, use docker logs -f <CONTAINER> over SSH.

ALPON Cloud & fleet management

What is Sixfab Connect?

Sixfab Connect is the fleet-management console for ALPON devices. It handles device registration, health monitoring, remote terminal access, container deployment, OTA updates, eSIM profile management, and network failover configuration. Every ALPON ships with a Sixfab Connect agent pre-installed.

How do I register an ALPON X4?
  1. Open connect.sixfab.com and sign in.
  2. Scan the QR code on the device label, or select Manual registration and enter the serial number.
  3. Bind the device to an organization and asset group.
  4. Power the device on. First provisioning takes up to 3 minutes.

The device appears as Online once the Connection Status LED turns solid green.

Do I need to use ALPON Cloud to operate the device?

No, but it is strongly recommended for production. Without ALPON Cloud you lose remote terminal access, OTA, fleet health visibility, eSIM management, and the network failover console. The device still functions standalone with SSH plus local Docker, but you give up the operational layer that makes large fleets practical.

Is the ALPON Cloud connection encrypted?

Yes. The Sixfab Connect agent uses mutually authenticated TLS for the control channel and the remote terminal. Container images and OTA payloads are pulled over HTTPS. Per-device credentials are issued at provisioning time and rotated automatically.

Warranty & compliance

What certifications does the ALPON X4 hold?

The ALPON X4 is certified for:

CE FCC IC UKCA RoHS WEEE REACH PTCRB

Carrier and regional certifications include Verizon, AT&T, T-Mobile, and GCF, with ICASA and RCM in progress on applicable variants. The full conformity declaration list is on the Safety & Compliance page.

What is the warranty period?

The ALPON X4 ships with a 2-year limited warranty against manufacturing defects under normal use. The warranty does not cover damage from out-of-range power input, connecting Ethernet or PoE to the GPIO Add-on port, unauthorized modification of the OS image or hardware, operation outside the rated environmental envelope, or physical and electrostatic damage.

What voids the warranty?
  • Supplying voltage outside the 9 to 30 V DC input range on the terminal block
  • Plugging Ethernet or PoE into the GPIO Add-on port
  • Re-flashing the device with a non-Sixfab OS image
  • Operating outside the -20 to +60 °C ambient envelope
  • Impact damage, liquid ingress, or ESD damage

See Safety & Compliance for the full list.

How do I dispose of an ALPON X4 at end-of-life?

The ALPON X4 complies with the EU WEEE directive. Do not dispose of it in unsorted household waste. Return the device through an authorized WEEE collection point, a local electronics recycler, or to Sixfab for responsible processing. Erase sensitive data from the eMMC before disposal.

Question not answered here?

Run through the symptom-driven Troubleshooting guide before opening a support ticket.

Open Troubleshooting

Still have questions?

Reach out through any of the channels below. For technical diagnostics, bring the LED state and a support bundle collected with the commands in the Troubleshooting guide.