FAQ

Frequently Asked Questions

ALPON X4 · FAQ · Hardware, OS, connectivity, deployment

Direct answers to the most common questions about the ALPON X4 industrial edge IoT computer. Each entry is short and technical. For deeper reference, follow the linked pages on hardware, connectivity, ALPON X4 OS, or troubleshooting.

What is the ALPON X4?

The ALPON X4 is Sixfab's industrial edge IoT computer built on the Raspberry Pi Compute Module 4 (Quad-core Cortex-A72 @ 1.5 GHz, up to 8 GB LPDDR4 and 32 GB eMMC). It ships with LTE Cat 4 cellular, on-board eSIM, dual-band Wi-Fi, dual Ethernet, TPM 2.0, a hardware watchdog, a 10-year RTC battery, and the ALPON Cloud fleet-management stack. The fanless aluminum enclosure is rated IP40 and operates from -20 to +60 °C.

Product & Positioning

5
Q1

What problem does the ALPON X4 solve?

The ALPON X4 keeps remote and unattended sites online and recoverable. It pairs the Raspberry Pi CM4 with multi-network connectivity (LTE Cat 4, dual-band Wi-Fi, dual Ethernet) and the ALPON Cloud agent. When one path drops, the failover manager swaps to the next available link in under a minute. A hardware watchdog and a 10-year RTC battery keep the device recoverable when the OS hangs or power is lost.

Q2

How is the ALPON X4 different from the ALPON X5 AI?

The ALPON X4 is the IoT-focused edge computer; the X5 AI is the AI-capable variant. The X4 is built on the CM4 with no AI accelerator, while the X5 AI is built on the CM5 and adds the DEEPX DX-M1 NPU (25 TOPS) plus an NVMe SSD slot.

FeatureALPON X4ALPON X5 AI
ComputeRaspberry Pi CM4Raspberry Pi CM5
AI acceleratorNoneDEEPX DX-M1 (25 TOPS)
StorageeMMC up to 32 GBeMMC + NVMe SSD slot
USB2x USB 2.02x USB 3.0
DisplayHDMI 2.0 (4Kp30)HDMI 2.0 (4Kp30)
CellularLTE Cat 4LTE Cat 4

If your workload does not need on-device AI inference, the ALPON X4 is the right pick. See the device comparison for the full spec breakdown.

Q3

What use cases is the ALPON X4 designed for?

Typical deployments include:

  • Industrial gateways bridging Modbus, MQTT, and OPC-UA traffic to the cloud.
  • Remote monitoring for solar farms, water treatment plants, and pipeline telemetry.
  • Smart city infrastructure: traffic sensors, environmental monitoring, parking systems.
  • Fleet and asset tracking using cellular and GNSS positioning.
  • Digital signage and kiosks in places where wired internet is unreliable.

For computer vision and on-device inference workloads, choose the ALPON X5 AI instead.

Q4

What is in the box?

Each ALPON X4 retail unit ships with:

  • 1x ALPON X4 device
  • 4x antennas (2x LTE, 1x Wi-Fi/Bluetooth, 1x GNSS)
  • 1x USB-C power adapter (27 W)
  • 1x screw terminal block connector
  • Quick start guide

The DIN rail mount kit, IP67 outdoor antenna, and Edge add-on modules are sold separately. Verify the contents of your specific SKU at sixfab.com/product/alpon-x4.

Q5

How do I buy or sample the ALPON X4?

Order units, antennas, and accessories from sixfab.com. For volume pricing, custom variants (PoE, memory, storage), or evaluation loaners, reach out through Sixfab contact.

Hardware & I/O

8
Q1

What is the main processor on the ALPON X4?

The host compute is the Raspberry Pi Compute Module 4 (CM4): a quad-core Cortex-A72 (BCM2711) running at 1.5 GHz with up to 8 GB LPDDR4 memory and on-board eMMC up to 32 GB (8 / 16 / 32 GB variants). The CM4 handles the operating system, networking stack, and application containers.

Q2

What is the GPIO Add-on port and can I plug Ethernet into it?

The GPIO Add-on port uses an RJ45 physical socket but it is not Ethernet. It exposes six configurable CM4 GPIO pins at 3.3 V logic with SPI5, UART4, UART0, I2C2, and I2C3, plus a 5 V / 1 A power output gated by GPIO 21. Plugging an Ethernet cable or PoE injector into this port causes permanent hardware damage.

Do not connect Ethernet or PoE to the GPIO Add-on port

This is the most common installation mistake. The Add-on port is exclusively for Sixfab Edge add-on modules. Use the ETH or ETH/G ports for networking.

Q3

What is the difference between the ETH and ETH/G ports?

The ALPON X4 has two Ethernet ports with different speeds and capabilities:

  • ETH: 100 Mbps Fast Ethernet over the secondary network controller. Use for management, ALPON Cloud traffic, and low-bandwidth uplinks.
  • ETH/G: 1 Gbps Gigabit Ethernet on the native CM4 PHY. PoE+ capable on applicable variants. Use for performance-sensitive traffic and PoE power input.
PoE+ goes only into ETH/G

On variants with PoE+ support, only the ETH/G port accepts power. The 100 Mbps ETH port cannot deliver PoE.

Q4

What do SW1 and SW2 on the device do?

Two DIP switches under a silicone cap on the rear face control the hardware watchdog and CM4 boot mode. Both ship OFF by default:

SwitchOFF (default)ON
SW1 WatchdogWatchdog enabledWatchdog disabled
SW2 Boot/BurnBoot (normal operation)Burn (image flash mode)
Power off before toggling SW2

Toggling SW2 while the device is powered can corrupt the CM4 eMMC and brick the boot sequence. Always return both switches to OFF after flashing.

Q5

How is the ALPON X4 hardware watchdog controlled?

The hardware watchdog runs independently of the OS. When enabled (SW1 OFF, the default), the CM4 must toggle the watchdog trigger line at regular intervals. If no trigger arrives within the timeout window, the watchdog cuts power, waits briefly, and re-applies it to force a cold reboot.

Physical disable only

The hardware watchdog can only be disabled with SW1. There is no software command to turn it off at runtime.

Q6

What do the LEDs indicate?

The ALPON X4 has four LED indicators. The RGB LED is reserved for user applications and is freely programmable via GPIO. The remaining three are driven by ALPON system services:

LEDDriven byIndicates
Programmable RGBUser application (GPIO)Free for any user-defined signaling
Cellular StatusALPON Cloud agentCellular connection state and signal quality
Connection StatusALPON Cloud agentCloud reachability and uplink health
Power StatusHardwareDevice powered and rails stable
Q7

Are there sleep modes or power-saving configurations?

No. The ALPON X4 is built for always-on industrial deployments and does not expose sleep, suspend, or low-power profile switching. Typical power consumption is 7 to 14 W with a 27 W maximum under full load. If your deployment is battery-powered and needs duty cycling, gate the upstream supply with an external timer or wake-on-event circuit.

Q8

What are the ALPON X4 physical dimensions and weight?

The ALPON X4 measures 111.16 x 99.9 x 33 mm without antennas and weighs approximately 457 g. The fanless aluminum enclosure is rated IP40, with an operating range of -20 to +60 °C and a storage range of -40 to +85 °C.

Connectivity & Antennas

5
Q1

What network interfaces does the ALPON X4 expose?

The ALPON X4 ships with five independent network paths, all managed by the ALPON Cloud agent with automatic failover:

  • LTE Cat 4 (150 Mbps DL / 50 Mbps UL) with on-board eSIM (eUICC SGP.22)
  • Wi-Fi dual-band 2.4 / 5 GHz, IEEE 802.11 b/g/n/ac
  • Bluetooth 5.0 / BLE
  • Ethernet: 1x 1 Gbps (ETH/G) and 1x 100 Mbps (ETH)
  • GNSS positioning (GPS plus multi-constellation)
Q2

Which LTE bands does the ALPON X4 support?

The cellular module covers a broad global LTE Cat 4 band set:

B1 B2 B3 B4 B5 B7 B8 B12 B13 B18 B19 B20 B25 B26 B28 B34 B38 B39 B40 B41 B66

The product supports only 4G / LTE networks, with no fallback to 2G or 3G. Performance on non-LTE networks is not guaranteed.

Q3

Does the ALPON X4 work inside a metal enclosure?

Yes, with two important conditions:

  1. Connect the device's earth pin to the panel's ground connection.
  2. Use external antennas. The bundled antennas are designed for exposed mounting; inside a metal panel they will be heavily attenuated. Use the optional IP67 combination antenna with a 3-meter cable, mounted on the outside of the panel.
Plan antenna placement before mounting

Even outside a metal box, keep LTE antennas at least 50 cm apart from each other and from the Wi-Fi antenna to avoid mutual desensitization.

Q4

Does the ALPON X4 ship with a SIM card?

The ALPON X4 has an on-board eSIM (eUICC SGP.22) ready for remote profile provisioning. There is also a physical nano-SIM slot for a third-party SIM. The active profile is selected from ALPON Cloud under the device's eSIM management panel. A starter Sixfab data plan is available through the same console.

Q5

How does network failover work between LTE, Wi-Fi, and Ethernet?

The ALPON Cloud agent monitors every active interface (Ethernet, Wi-Fi, LTE) with cloud reachability probes. When the active path fails, the agent switches the default route to the next-priority interface that has a confirmed uplink. Recovery typically completes in under one minute. Priority is configurable per device from the ALPON Cloud console.

Power & Thermal

5
Q1

How do I power the ALPON X4?

Three independent power inputs are supported:

  • USB-C PD: 15 V at 1.8 A (27 W minimum). Sink-only; the port does not provide USB data or power output during normal operation.
  • Screw terminal block: 9 to 30 V DC, with reverse polarity protection. Adapter must deliver at least 27 W (e.g. 12 V / 2.5 A or 24 V / 1.25 A).
  • PoE+ IEEE 802.3at Class 4 (up to 25 W) on the ETH/G port, on PoE-equipped variants only.
Use only one input at a time

Connecting more than one power source simultaneously is not recommended. Do not supply below 9 V or above 30 V from the terminal block.

Q2

What is the typical and maximum power consumption?

Typical power consumption is 7 to 14 W depending on workload and active radios. The maximum is 27 W with all radios active and peripherals drawing from the USB ports. Always size the upstream supply for the 27 W peak, not the typical figure.

Q3

Why does the USB-C port not power my peripherals?

The USB-C port on the ALPON X4 is sink-only (power in). It does not provide USB data or power output during normal operation. To attach USB peripherals, use one of the two USB 2.0 Type-A ports on the side of the device. The combined output for both Type-A ports is 1 A maximum; exceeding it cuts power to both ports until the device is fully shut down and powered on again.

Q4

Does the ALPON X4 need a fan or active cooling?

No. The aluminum enclosure acts as a passive heat sink and dissipates heat across the full operating range of -20 to +60 °C. There are no moving parts. For installations near the upper temperature limit, mount the device on a thermally conductive surface and leave at least 50 mm of clearance around the enclosure for natural convection.

Q5

What is the operating temperature range?

The ALPON X4 is rated for -20 to +60 °C operating and -40 to +85 °C storage. The enclosure is rated IP40, which protects against solid objects larger than 1 mm but not against water ingress. For outdoor or splash-prone deployments, install inside a sealed industrial enclosure with the optional IP67 outdoor antenna.

OS & Security

6
Q1

Which operating systems are supported on the ALPON X4?

The ALPON X4 runs only the Sixfab-customized ALPON X4 OS, a 64-bit Raspberry Pi OS Lite (Bookworm) image with the Sixfab Connect agent, ModemManager, Docker, OpenSSH, mDNS, the VPN client, and the hardware watchdog daemon pre-installed. Other operating systems are not supported. Re-flashing the device with a stock Raspberry Pi OS will break access to system services like the cellular failover manager and the watchdog.

Containers free you from OS coupling

With the container runtime, you can develop and ship application code independently of the underlying OS image.

Q2

What are the default login credentials for the ALPON X4?

The default user is alpon with password sixfab.

Change the default password before production

The alpon / sixfab pair is shared across all devices. Run sudo passwd alpon on first boot. Do not delete the alpon user: it is used internally by Sixfab Connect and other system services.

Q3

How do I SSH into the ALPON X4?

The hostname is derived from the MAC address as alpon-<MAC>, so you can reach it over mDNS on the local network:

terminal shell
# By hostname (mDNS)
ssh alpon@alpon-<MAC>.local

# Or by IP
ssh alpon@<DEVICE_IP>

When the local network is unavailable, use the browser-based remote terminal in ALPON Cloud. You can also attach a monitor to the HDMI port and a USB keyboard for direct console access.

Q4

How do I create a new user with sudo privileges?

Use the standard Debian user-management commands:

terminal shell
# Create a new user
sudo useradd -m -s /bin/bash USERNAME
sudo passwd USERNAME

# Grant administrative (sudo) privileges
sudo usermod -aG sudo USERNAME

After creating your own admin user, change the alpon password to something long and random. Do not delete the alpon account.

Q5

How do I update the ALPON X4 OS?

ALPON X4 OS is Debian-based, so updates use the standard apt workflow:

terminal shell
sudo apt update
sudo apt upgrade -y
sudo reboot   # only if a kernel or firmware package was upgraded
Stagger fleet rollouts

For fleets, push updates to one device, verify health, then expand. Avoid running apt upgrade on every device at the same time.

Q6

Is there a TPM on the ALPON X4?

Yes. The ALPON X4 includes a TPM 2.0 chip wired to the CM4 over the SPI bus. It is suitable for secure boot key sealing, attestation, and credential storage. Use the standard tpm2-tools package from userspace:

terminal shell
sudo apt install tpm2-tools
tpm2_getcap properties-fixed

Apps & Deployment

4
Q1

How do I deploy applications to the ALPON X4?

Containers are the recommended deployment unit. Two paths are supported:

  1. ALPON Cloud (recommended for fleets): push container images to the device through the Connect console or API. Cloud handles versioning, rollbacks, secrets, and health.
  2. Direct Docker (single device): SSH in and use docker run or docker compose up -d against your registry.

Build every image for arm64 (Cortex-A72). x86_64 images will not run.

Q2

Which container architecture does the ALPON X4 require?

The CM4 is ARMv8 (64-bit), so containers must be built for linux/arm64. Use docker buildx with the --platform linux/arm64 flag, or build natively on the device.

terminal shell
# Cross-build from a workstation
docker buildx build --platform linux/arm64   -t myregistry/myapp:1.0 --push .
Q3

Can my container access GPIO, UART, and I2C?

Yes. Map the host device files into the container:

terminal shell
docker run --privileged   --device /dev/gpiochip0   --device /dev/i2c-1   --device /dev/ttyAMA0   myregistry/myapp:1.0

For docker-compose, set privileged: true and list the same paths under devices:.

Q4

How are application logs collected?

Container stdout / stderr is captured by the Docker JSON-file driver and forwarded by the Sixfab Connect agent to ALPON Cloud, where logs are searchable per device and per container. For local debugging, use docker logs -f <CONTAINER> over SSH.

ALPON Cloud

4
Q1

What is ALPON Cloud (Sixfab Connect)?

ALPON Cloud, accessed at connect.sixfab.com, is the fleet-management platform for ALPON devices. It handles device registration, health and uptime monitoring, browser-based remote terminal access, container deployment, OTA updates, eSIM profile management, and network failover configuration. The on-device agent is pre-installed on ALPON X4 OS.

Q2

Do I need to use ALPON Cloud to operate the device?

No, but it is strongly recommended for production. Without ALPON Cloud you lose remote terminal access, OTA, fleet health visibility, eSIM management, and the network failover console. The device still functions standalone with SSH plus local Docker, but you give up the operational layer that makes large fleets practical.

Q3

How is the device provisioned to ALPON Cloud?

Each ALPON X4 ships with a unique device identifier printed on the enclosure. Add the device to your organization in ALPON Cloud by entering this ID. On first boot with internet access, the agent registers itself with your account and the device appears in the console within a minute. Detailed steps are in the Quick Start guide.

Q4

Is the ALPON Cloud connection encrypted?

Yes. The Sixfab Connect agent uses mutually authenticated TLS for the control channel and the remote terminal. Container images and OTA payloads are pulled over HTTPS. Per-device credentials are issued at provisioning time and rotated automatically.

Warranty & Compliance

4
Q1

What is the warranty on the ALPON X4?

The ALPON X4 ships with a 2-year limited warranty against manufacturing defects under normal use. The warranty does not cover damage from out-of-range power input, connecting Ethernet or PoE to the GPIO Add-on port, unauthorized modification of the OS image or hardware, operation outside the rated environmental envelope, or physical and electrostatic damage.

Q2

What certifications does the ALPON X4 hold?

The ALPON X4 is certified for CE, FCC, IC, UKCA, RoHS, WEEE, REACH, and PTCRB. Carrier and regional certifications include Verizon, AT&T, T-Mobile, GCF, with ICASA and RCM in progress on applicable variants. The full conformity declaration list is on the Safety & Compliance page.

Q3

Is the ALPON X4 RoHS and WEEE compliant?

Yes. The ALPON X4 complies with RoHS (Restriction of Hazardous Substances), REACH, and the EU WEEE directive. Do not dispose of the device in unsorted household waste. Return it through an authorized WEEE collection point, a local electronics recycler, or to Sixfab. Erase any sensitive data from the eMMC before disposal.

Q4

Where do I find the conformity and safety documents?

The full set of safety, conformity, and regulatory documents is on the ALPON X4 Safety & Compliance page. For specific market requirements not covered there, contact Sixfab support.

Where to next

If your question is not covered above, the following pages go deeper:

Still have questions?

Our team is ready to help with hardware integration, deployment, fleet operations, and custom variants.