Troubleshooting
Troubleshooting
Diagnostic reference for the ALPON X5 AI edge AI computer: power, LEDs and boot,
connectivity (LTE, Wi-Fi, Ethernet), the DEEPX DX-M1 NPU, ALPON X5 AI OS,
and the ALPON Cloud agent. Each issue lists the symptom, the most likely cause, and
the verified fix.
Start from the physical layer and move up. Verify power first
(15 V / 27 W USB-C PD, DC 12 V to 32 V, or PoE+), confirm the
Status LED reports a healthy state, check network links
(LTE, Wi-Fi, Ethernet) in that order, verify the DEEPX DX-M1 NPU
enumerates at /dev/dxrt0 with dxtop, and finally inspect
ALPON X5 AI OS logs with journalctl -xe.
Most "dead on arrival" reports resolve with a 15 V / 27 W USB-C PD adapter or a 12 V to 32 V DC supply on the terminal block. Standard 5 V phone chargers do not negotiate enough voltage to boot the Raspberry Pi CM5 and DEEPX DX-M1 NPU. Start every diagnostic here.
LED reference
The Status and Cellular LEDs surface device health without requiring shell access. Read these two indicators first; they narrow most issues to a single category in the accordion below.
ETHERNET 0 to an upstream router.
Common issues
Each row below is one symptom. Click a row to open it; the body covers what you see, why it happens, and the verified fix. Rows are colour-coded by category, with the dot, the category pill, and the left rail all matching, so you can scan the list by category at a glance.
Power
The device does not power on (no LEDs)
Symptom
Nothing lights up within 3 seconds of connecting power.
Cause
The adapter does not negotiate 15 V / 27 W. Standard USB-C phone chargers deliver 5 V only and the ALPON X5 AI will not boot.
Fix
- Use the 27 W USB-C PD adapter shipped with the device.
- If unavailable, power the DC terminal block from a 12 V to 32 V supply (45 W minimum at full load).
- Confirm wire polarity:
Pin 1 = Chassis Ground,Pin 2 = DC Negative,Pin 3 = DC Positive. - Try a different USB-C cable. Long or low-quality cables often drop PD negotiation.
Power
The device boots but the NPU, NVMe SSD, or USB ports are dead
Symptom
The Raspberry Pi CM5 comes up and Ethernet links, but /dev/dxrt0 is missing, the NVMe SSD does not appear, USB devices are not detected, and the ADDON port is inactive.
Cause
The device has entered restricted mode. Input voltage is below 12 V, so the PCIe bus and peripheral rails are disabled by design.
Fix
- Replace the 5 V source with a 15 V USB-C PD adapter or a 12 V to 32 V DC supply on the terminal block.
- For long DC cable runs, prefer a 24 V adapter with thicker conductors to compensate for voltage drop.
- Reboot after restoring nominal voltage so the PCIe bus re-enumerates.
Restricted mode prevents brownouts at low input voltage. The Raspberry Pi CM5 and both Ethernet ports stay alive; USB, PCIe (NVMe + DEEPX DX-M1), ADDON, and camera rails are disabled. AI inference is not available until the device leaves restricted mode.
Power
The device resets or throttles under heavy AI load
Symptom
The Raspberry Pi CM5 logs voltage or thermal warnings during sustained NPU inference and occasionally reboots.
Cause
The adapter delivers the minimum 27 W but cannot hold it under peak load, or the enclosure is mounted so airflow across the aluminum heatsink is blocked.
Fix
- Switch to a 45 W (15 V / 3.0 A) USB-C PD adapter or a DC supply sized for 45 W continuous.
- Mount the device with the cooling surface facing up and leave at least 25 mm clearance in enclosed cabinets.
- Verify with
vcgencmd get_throttledthat the Raspberry Pi CM5 is not hitting the under-voltage bit.
Hardware
The device boots in a reset loop
Symptom
The Raspberry Pi CM5 starts and powers down every few minutes without reaching a login prompt.
Cause
The hardware watchdog (SW1) is enabled but no userspace service is feeding it, so it resets the device every 5 minutes.
Fix
- Disconnect all power from the device.
- Move the SW1 switch to OFF to disable the hardware watchdog while you finish bring-up.
- Reapply power and verify the device stays up. Re-enable the watchdog once your application actively pets it.
Always disconnect all power before flipping SW1 (Watchdog) or SW2 (Boot/Burn). Changing SW2 while powered can corrupt the Raspberry Pi CM5 eMMC.
Connectivity
The Status LED stays red after 3 minutes
Cause
The Sixfab Connect agent cannot reach the cloud. Cellular and Ethernet are both down, or the device has not completed provisioning.
Fix
- Plug a cable from
ETHERNET 0into an internet-connected router to give the device a known-good path. - Hand-tighten the two LTE antennas on the SMA connectors labeled
L. - Wait two minutes. If still red, open the remote terminal or HDMI shell and run
systemctl status sixfab-connectto inspect the agent.
Connectivity
The Cellular LED is red or amber
Cause
Weak LTE signal, missing or loose antenna, or the eSIM (eUICC) profile has not activated on the local network.
Fix
- Hand-tighten both antennas on the SMA connectors labeled
L(LTE Main and LTE Diversity). Never connect the Wi-Fi antenna (RP-SMA male) to an LTE port. - Move the device near a window or use an external high-gain antenna.
- Confirm the modem is attached and check signal quality:
terminal shell
mmcli -L mmcli -m 0 --signal-get
- If the modem reports
registeredbut throughput is low, switch carriers from the ALPON Cloud console.
Connectivity
Wi-Fi does not connect or keeps dropping
Cause
The Wi-Fi antenna is missing, the SSID uses an unsupported security mode, or the device is on the edge of the access point's coverage.
Fix
- Install the supplied Wi-Fi antenna on the RP-SMA male port labeled
W. - Use WPA2-PSK or WPA3-Personal. Enterprise EAP profiles require extra setup via
nmclior Sixfab Connect. - Connect from Sixfab Connect (Connect to Wi-Fi), or over SSH:
terminal shell
nmcli device wifi list nmcli device wifi connect "YOUR_SSID" password "YOUR_PASS"
Connectivity
ETHERNET 1 does not link up or shows low throughput
ETHERNET 1 does not link up or shows low throughputCause
ETHERNET 1 is a USB-bridged Gigabit Ethernet port, not a native Raspberry Pi CM5 PHY. It shares the TUSB8020 hub upstream with one of the USB 3.0 ports. Heavy concurrent USB traffic reduces its throughput.
Fix
- Use
ETHERNET 0for performance-sensitive traffic. It is the native Raspberry Pi CM5 Gigabit Ethernet and the only PoE-capable port. - If you must use
ETHERNET 1, avoid attaching high-bandwidth USB 3.0 devices to the shared hub. - Never connect a PoE source to
ETHERNET 1. It does not accept PoE.
Power
PoE+ does not power the device
Cause
The injector is legacy IEEE 802.3af (not 802.3at Class 4), the cable is connected to ETHERNET 1 instead of ETHERNET 0, or your variant does not include the PoE module.
Fix
- Use an IEEE 802.3at (PoE+) Class 4 injector or switch that delivers 37 V to 57 V.
- Connect PoE to
ETHERNET 0only.ETHERNET 1cannot accept power. - Check the sticker on the enclosure; the PoE module is a factory option and cannot be field-added.
NPU
/dev/dxrt0 is missing or dxtop reports no device
/dev/dxrt0 is missing or dxtop reports no deviceCause
The device is in restricted mode (PCIe disabled), the kernel driver failed to load, or the DEEPX DX-M1 M.2 module is not seated correctly.
Fix
- Verify you are running at 12 V DC or 15 V USB-C PD minimum. Open the Power and boot rows above.
- Check the driver and PCIe enumeration:
terminal shell
lspci | grep -i deepx lsmod | grep dxrt ls -l /dev/dxrt*
- If PCIe enumerates but the driver is missing, reinstall it:
terminal shell
sudo apt update sudo apt install --reinstall -y libdxrt
- If
lspcidoes not list the DEEPX device, power down, open the enclosure, and reseat the DEEPX DX-M1 M.2 module. Apply ESD precautions.
NPU
Python raises ImportError: No module named dx_engine
ImportError: No module named dx_engineCause
The script is running under the system Python. The dx_engine binding lives inside the bundled virtual environment at /usr/lib/libdxrt/dxrt-venv.
Fix
source /usr/lib/libdxrt/dxrt-venv/bin/activate python -c "import dx_engine; print(dx_engine.__version__)"
For scripts, invoke the venv Python directly: /usr/lib/libdxrt/dxrt-venv/bin/python my_script.py.
NPU
Cannot open /dev/dxrt0 inside a Docker container
Cannot open /dev/dxrt0 inside a Docker containerCause
The container was started without the NPU character device mapped in, or without the privileges needed to attach to it.
Fix
Start the container with the device and --privileged:
docker run --rm --privileged --device /dev/dxrt0 -v /opt/models:/models alpon-infer:latest
For docker-compose, set privileged: true and devices: ["/dev/dxrt0"].
NPU
Model fails to load with an out-of-memory error
Cause
The compiled .dxnn footprint exceeds the DEEPX DX-M1's 4 GB on-chip memory. The NPU has its own dedicated memory pool, independent of Raspberry Pi CM5 system RAM.
Fix
- Recompile with a lower input resolution (for example 640×640 instead of 1280×1280).
- Switch to a lighter model variant (
nanoorsmallinstead oflargeorx). - Quantize or prune the model before re-exporting to ONNX, then recompile with
dxcom.
NPU
YOLO inference runs at a very low FPS on the ALPON X5 AI
Cause
The model was compiled without PPU (post-processing unit) support. Post-processing (NMS, box decoding) then runs on the Raspberry Pi CM5 CPU and becomes the bottleneck.
Fix
- Recompile the ONNX graph with a config that enables the PPU. Run
dxcomon a host PC:terminal (host PC) shelldxcom -m /path/to/yolov8n.onnx -c yolov8n_config.json -o yolov8n-output
- Use a config with a
ppublock, calibration settings, and the matching preprocessing pipeline:yolov8n_config.json json{ "inputs": { "images": [1, 3, 640, 640] }, "calibration_num": 100, "calibration_method": "ema", "train_batchsize": 32, "num_samples": 1024, "default_loader": { "dataset_path": "./calibration_dataset", "file_extensions": ["jpeg", "jpg", "png", "JPEG"], "preprocessings": [ { "resize": { "mode": "pad", "size": 640, "pad_location": "edge", "pad_value": [114, 114, 114] } }, { "div": { "x": 255 } }, { "convertColor": { "form": "BGR2RGB" } }, { "transpose": { "axis": [2, 0, 1] } }, { "expandDim": { "axis": 0 } } ] }, "ppu": { "type": 1, "conf_thres": 0.25, "num_classes": 80, "layer": [ { "bbox": "Mul_441", "cls_conf": "Sigmoid_442" } ] } } - Redeploy the resulting
.dxnn. PPU-compiled nano-class YOLO models reach roughly 50 FPS at 1280×720 and 20 to 25 FPS at 1920×1080. - Monitor with
dxtopto confirm the NPU is saturated rather than the CPU.
The bbox and cls_conf layer names (Mul_441, Sigmoid_442) come from the YOLOv8 ONNX graph and will differ across exports. Open the model in Netron to confirm the correct node names before compiling.
NPU
dxcom reports an unsupported operator
dxcom reports an unsupported operatorCause
The ONNX graph contains an attention block, transformer layer, or another operator outside the DEEPX DX-M1 supported set. The current dxrt-runtime targets image-based CNNs; transformers are not yet supported.
Fix
- Switch to a CNN-based equivalent (YOLOv5/v7/v8, SSD, ResNet, MobileNet, EfficientNet, U-Net).
- If you must keep a transformer head, run it on the Raspberry Pi CM5 CPU and offload only the CNN backbone to the NPU.
- Check the DEEPX release notes for the current supported-operator list before compiling.
OS
I cannot SSH into the device
Cause
Wrong username, wrong IP or hostname, firewall blocking port 22, or the device is on a different subnet than your workstation.
Fix
- Connect with the correct user:
ssh alpon@<DEVICE_IP>orssh alpon@alpon-<MAC>.local. - If the local network is unreachable, use the browser-based remote terminal in Sixfab Connect. It works even when only cellular is up.
- As a last resort, attach HDMI and a USB keyboard for local login.
OS
I forgot the password or locked myself out
Fix
- Open the Sixfab Connect remote terminal. It authenticates through the cloud agent and does not require your local password.
- From that shell, run
sudo passwd alponto set a new password. - If the remote terminal is unreachable and you have no HDMI access, contact Sixfab support with the device serial number for a recovery procedure. Do not attempt to re-flash the eMMC without guidance.
The alpon account is used internally by Sixfab Connect and other system services. Change the password and, if you need a separate admin identity, create a new user with sudo rights. Deleting alpon breaks core system functions.
OS
apt update or apt upgrade fails
apt update or apt upgrade failsCause
No internet path, broken GPG key for the Sixfab or DEEPX repositories, or a partial upgrade that left dpkg in an inconsistent state.
Fix
# Verify connectivity first ping -c 3 deb.debian.org # Repair any half-configured packages sudo dpkg --configure -a sudo apt -f install # Refresh and retry sudo apt update sudo apt upgrade -y
If a repository's GPG key is missing, reinstall it from the Sixfab or DEEPX documentation before running apt update again. Reboot when a kernel or firmware package was upgraded.
Hardware
Nothing appears on HDMI
Cause
The HDMI display was connected after boot, the cable does not support the negotiated mode, or the Raspberry Pi CM5 has not completed early boot.
Fix
- Plug HDMI before powering on. Hot-plug detection is best-effort on the Raspberry Pi CM5.
- Use a certified HDMI cable and a monitor that supports 1080p at 60 Hz.
- If the monitor stays blank, verify over SSH that the device booted, then reboot with HDMI already connected.
ALPON Cloud
The device appears Offline in Sixfab Connect
Offline in Sixfab ConnectCause
No upstream path is currently reachable, or the agent lost its session and has not re-attached.
Fix
- Check the LED reference above. If the Cellular LED is red, fall back to Ethernet by plugging
ETHERNET 0into a wired router. - From a local shell, inspect the agent:
terminal shell
systemctl status sixfab-connect journalctl -u sixfab-connect -n 200
- If the agent is stuck, restart it:
terminal shell
sudo systemctl restart sixfab-connect
ALPON Cloud
The QR code on the label does not scan
Fix
- In Sixfab Connect, choose Manual registration.
- Enter the serial number printed next to the QR code.
- Follow the on-screen prompts to bind the device to your organization.
ALPON Cloud
Deployments queued in ALPON Cloud do not reach the device
Cause
The device is offline, the container image exceeds available NVMe free space, or the image was not built for ARM64.
Fix
- Confirm the device is
Onlineand the Sixfab Connect agent is healthy. - Rebuild your image for ARM64:
docker buildx build --platform linux/arm64 -t my-image . - Check available disk with
df -h /. Prune unused images:docker image prune -a.
Before you contact support
Seven quick checks that resolve more than 90 % of field issues. Each takes under a minute.
The chip on the right of each row tells you what to do — $ means a shell command
to run, → means a visual or label to confirm.
$vcgencmd get_throttled
15 V / 27 W USB-C PD or 12 V to 32 V DC. No under-voltage flag set.
→SW1 · SW2 · OFF
SW1 (Watchdog) and SW2 (Boot/Burn) both OFF. Toggle only with all power disconnected.
→Status · Cellular
Note the exact state of Status and Cellular. See the LED reference.
→L · L · W · G
Four SMA connectors hand-tight. Wi-Fi/Bluetooth = RP-SMA male; LTE Main, LTE Diversity, GNSS/GPS = SMA female.
$ping -c 3 8.8.8.8
At least one of LTE, Wi-Fi, or ETHERNET 0 reaches the internet.
$dxtop
dxtop shows /dev/dxrt0 with live utilization and temperature.
→SN-XXXXXXXX
Read it from the enclosure label, next to the QR code. Include it in the support ticket.
Optional: collect a support bundle
If you can run a shell on the device (SSH or HDMI), this single block captures the journal, kernel ring buffer, PCIe topology, and OS release into one archive. Attach it to your ticket if you can; otherwise the checks above are enough to start.
# Single-shot bundle, run on the device over SSH sudo journalctl -b -n 2000 > ~/alpon-journal.log dmesg > ~/alpon-dmesg.log lspci -vv > ~/alpon-lspci.log cat /etc/os-release > ~/alpon-os.log tar czf ~/alpon-support.tar.gz ~/alpon-*.log # Copy the archive to your computer with scp, WinSCP, or Cyberduck.
Send a plain-text email with the device serial number, the observed LED state, and a one-line description of what you were doing when the issue appeared. Sixfab support can guide you through log collection from there.
Still need help?
If your symptom is not covered above, contact Sixfab support. Including the seven checks from the section above (or the support bundle) in your ticket turns a multi-day debugging cycle into a single round-trip.
Couldn't fix it with the cards above?
Attach the support bundle (~/alpon-support.tar.gz) along with the
observed LED state and the device serial number. Typical first response in one
business day.
Updated 16 days ago
