Can't Connect to the Power Software

If you can’t connect to the power portal, chances are you had error during installing. To fix the problem, here are some steps you can try.

First, please check the hardware setup. Fully charge your battery and use the power input of the UPS HAT to power your system.
If you have tried installing Sixfab Power Software, uninstall it using the command:

curl https://install.power.sixfab.com | sudo sh -s uninstall

After creating a new device in the Power Software, run the installation command with the created key or copy the device UUID and install using the command:

curl https://install.power.sixfab.com | sudo sh -s <UUID>

Once the installation is complete, the power_agent and power_request service are installed. These services provide communication between HAT and the power software platform.

If you continue to have trouble after trying these steps, please feel free to contact us!

Please attach the following information to your ticket.

Provide the outputs of commands:
- sudo systemctl status power_agent
- sudo systemctl status power_request
- sudo journalctl -u power_agent
- sudo journalctl -u power_request
Hardware setup image
A screenshot of any error message you may be getting.

This will help us to handle your request faster and better.

Possible issues with J4 power input

J4 power input supports 5V to 21V input operating voltage range. You can use power supplies or solar panels but you should pay attention to many factors. Otherwise, problems will arise. If your system does not work or shuts down immediately when the J4 power input is connected, operate the system using the official Raspberry Pi USB-C / micro USB power supply.

Warning:
Only one of the micro USB, USB-C, J4 power inputs must be plugged in. The device may be damaged if multiple power input is used.

Charge the battery you have installed in the UPS HAT for at least 1 hour. The battery indicator led(L2) will be green when the battery is fully charged. Then, reconnect the J4 power input and turn it on.
The cable between the adapter and the UPS HAT must not be too long or too thin and must be correctly connected to the terminal block.
If you are not registered in the power portal, register your device and update the firmware.
If the battery current value on the dashboard is positive, the source you connect to the J4 power input is sufficient.

If there are still problems, please send an e-mail to [email protected] and attach/provide the following information to it:

The screenshot of the dashboard on the power portal while the system is running.
FW & Software version.
Hardware setup image or video.
Power supply label.